Consistency and dependability are two of the most important factors when it comes to providing outstanding service. At PGL, every inbound and outbound piece of freight is managed by our control tower. Since quality control starts at the beginning, PGL dedicates significant time and effort to learn as much as we possibly can about a client. Every business functions differently, so every client has different needs and expectations. Therefore, PGL monitors each account by checkpoints called key performance indicators (KPI) customized for each client. The KPI are enforced and managed during every step of the shipping process to ensure effective quality control is in place.